PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Magnolia works hard day-in and day-out to provide excellent service to its customers. If you have any questions at any time, please call us at 951-643-7345.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.magnoliapools.com. The collective work includes works that are licensed to www.magnoliapools.com. Copyright 2003, www.magnoliapools.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.magnoliapools.com or purchasing www.magnoliapools.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.magnoliapools.com or to purchase www.magnoliapools.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.magnoliapools.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks All trademarks, service marks and trade names of www.magnoliapools.com used in the site are trademarks or registered trademarks of www.magnoliapools.com
Warranty Disclaimer This site and the materials and products on this site are provided only with warranties as stated and advertised by the manufacturers of said products. Magnolia offers no warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.magnoliapools.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.magnoliapools.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.magnoliapools.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
If you feel you have received a defective product please refer to the manufacturer's warranty information packaged with your product. It is the customers duty to contact the manufacturer to resolve warranty claims. In the event the customer feels it is necessary for Magnolia to get involved to resolve a warranty claim, the customer will be responsible for all shipping costs.
Limitation of Liability www.magnoliapools.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.magnoliapools.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors In the event that a www.magnoliapools.com product is mistakenly listed at an incorrect price, www.magnoliapools.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.magnoliapools.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.magnoliapools.com shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.magnoliapools.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice www.magnoliapools.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.magnoliapools.com.
Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.magnoliapools.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.magnoliapools.com products) must be commenced within one (1) year after the claim or cause of action arises. www.magnoliapools.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.magnoliapools.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.magnoliapools.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer www.magnoliapools.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.magnoliapools.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.magnoliapools.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.magnoliapools.com in its sole discretion.
Indemnification You agree to indemnify, defend, and hold harmless www.magnoliapools.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links In an attempt to provide increased value to our visitors, www.magnoliapools.com may link to sites operated by third parties. However, even if the third party is affiliated with www.magnoliapools.com, www.magnoliapools.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.magnoliapools.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.magnoliapools.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
We want you to feel completely confident when shopping with Magnolia Pool and Spa Supply. You should know that the products and services you are purchasing are the finest in quality available on the market today. That said, sometimes customers order the wrong part, make a mistake, or find they don't need a product after they have purchased it. We understand, and that is why we have created a great return policy that protects all of our customers from needless expenses, abuse of our return policies, and the confidence that Magnolia Pool and Spa Supply is with you every step of the way.
Call or Email Us. Anytime! First, please know that you can call or email us at any time. We have friendly and knowledgeable staff ready to help you make the right selection. Did you know that 95% of returns can be avoided by making informed decisions? We can help you do that.
Magnolia's Return Policy. All products you purchase from Magnolia's website are subject to our return policy. All returnable items must be returned, unused, in original, unopened packaging, with brochures and instruction manuals within 30 days from the date of purchase. Customers are responsible for shipping costs. Returned items MUST have a Magnolia-generated Return Goods Authorization (RGA) granting permission for the return. If the return is on account of a manufacturer defect, broken items, an incorrectly shipped item, the item will be evaluated when it is received back by our company. If it was an erroneous return or not the fault of Magnolia or the manufacturer, no refund will be given.
Cost to Return an Item. Because any returned item will cost our company money, and accordingly would cost all of our other customers money, we charge a 45% restocking fee on any item returned to us. Customers are also liable for all shipping charges to and from the original shipping location. This means that if a customer orders a product for $100 + $5 shipping, returns it unopened and undamaged, the customer will be refunded $55. All shipping charges must be paid by the customer.
30-Day Return Policy. We strive to maintain the highest level of service to each of our customers. Accordingly, our return policy reflects the way we can best keep our prices low and our services outstanding. We will accept returns of approved items within 30 days of the original date of purchase.
Non-Returnable Items. Special order items are not returnable. Used items are not returnable. Before ordering, call us to confirm that you are ordering the correct item(s). This will alleviate most of the problems you may face by ordering a part you may not need. To keep our prices low, and to provide quality services to all of our customers, the following items or categories cannot be returned: electronic parts; all chemicals; heaters; pumps; automatic vacuum cleaners; brushes; opened goods; used goods; damaged goods caused by customer; and other specialty items that include special return policies made available to our customers during the purchasing process.
Shipping Damage. If you receive a product from us that is damaged during shipment, you must refuse shipment at the time of delivery. We will assess and ship you a new product immediately. If you do not reject shipment of a damaged item, our normal return policy will take precedent and may prevent a refund. As always, check your packaging and the product before signing for any shipment.
Change Your Mind? You can cancel an order with us. Sometimes customers change their mind or determine they need a different product after they've ordered from us. To minimize cost to you, the faster you move, the better. After you place an order, and before it is delivered, here are your options: cancel the order BEFORE it ships and retain a full refund minus a 5% handling fee (for a handling fee of no less than $5); or cancel the order AFTER it ships but before it is delivered, and receive a refund for the product minus the charges for shipping and a 15% handling fee (for a handling fee of no less than $5). Once a product is delivered to you, a 55% restocking fee applies to the customer, as does the cost to ship the product back to us.
Where Do You Send Your Return? Only authorized returns will be accepted. Returns are shipped at the expense of the customer, using the same packaging, and must include original box, all manuals and brochures, ETC. Ship to: Returns Dept., Magnolia Pools, 9571 Magnolia Avenue, Riverside, CA 92503. Please call 951-643-7345, if you have questions regarding this policy.
Refund Timing. Once we receive an approved item back from a customer, it will typically take 5-7 business days before a refund to be posted on your account. If we have questions we may call you to clarify.
Unauthorized Returns. Any item that is returned to us without an RMA number issued from Magnolia Pools will be refused and returned to the sender. Please do not attempt to return an item(s) without prior approval with RMA number from Magnolia Pools. Please call 951-643-7345 to request an RMA number, or if you have questions.